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Press Releases

MTS Software Solutions and KOTA Announce Partnership

KOTA will add Document Scanning & BPO Services to its service offerings.

MOORESTOWN, NJ – May 09, 2017 – MTS Software Solutions (MTS), a document management technology and scanning services provider headquartered in Greater Philadelphia, and Connecticut-based KOTA have announced a new partnership enabling KOTA to offer document scanning and business process outsourcing (BPO) services throughout Southern New England.

“We are very excited to partner with KOTA and believe that our document scanning and BPO services are an excellent complement to their existing digital office technology solutions,” said Gary Schwartz, CEO of MTS Software Solutions. “We also appreciate their reputation in the region and their commitment to serving their customers and community, and we are proud they have chosen us as an extension of their business.”

“As we continue to grow our base of high profile customers in Connecticut, we often encounter needs for the types of document scanning services that our good friends at MTS provide. We look forward to our partnership as we expand our service portfolio to meet those customers’ requirements,” said President of KOTA, Tod D. Pike.

Document Scanning & BPO services enable businesses, government agencies, and organizations of all types to turn paper documents into organized and searchable digital files. Customers have the option to digitize archived, or back-file, documents or scan documents on an ongoing, day-forward basis to streamline paper-based based business processes. The types of documents that can be digitized include business documents such as legal and financial records, personnel files, and contracts. In addition to standard business documents, the companies are also able to digitize microfilm, microfiche, and large-format drawings such as engineering and architectural drawings, blueprints, and periodicals.

About MTS Software Solutions Inc.
Founded in 1981 and headquartered in Moorestown, NJ, MTS Software Solutions Inc. provides technology and services that simplify, streamline, and accelerate document and data-driven business processes. As a trusted information management technology and services provider, MTS Software Solutions helps organizations improve productivity and profits through document management and business process automation software, document scanning and BPO services, and
check/document scanners and support. For more information, visit our website: www.mtssoftwaresolutions.com.

About KOTA, A Mohegan LDI Enterprise
KOTA, a Mohegan LDI Enterprise, formed by The Mohegan Tribe of Indians of Connecticut and LDI Color ToolBox, two powerhouse companies on the Northeast corridor, has been recognized by the Greater New England Minority Supplier Development Council as a certified Minority Business Enterprise, serving the Southern New England region with a product portfolio of emerging digital technologies for copy, scan, send, managed print, production print, document workflow and visual communications. KOTA is a Mohegan term meaning “close association,” a best practice representing both parent companies’ commitments to people, customer service and a cornerstone of the new business. For more information, please visit www.KOTAsolutions.com.

Second Wolf Pack 20th Anniversary Player Card Set Giveaway is Friday Night

Features second Group of Five Players among Top 20 All-time in Franchise History

HARTFORD, November 23, 2016: The first 2,000 fans into the Hartford Wolf Pack’s home game this Friday night, November 25 vs. the Albany Devils at the XL Center will receive a special set of Wolf Pack trading cards.

These cards will depict players 11-15 of those chosen the top 20 all-time in franchise history. The cards are presented by KOTA.

Following are the players in this second of four 20th-anniversary commemorative card sets to be given away during the 2016-17 Wolf Pack season, with their years and stats as Pack players:

#11 – Alexandre Giroux (F, 2003-06. 167 GP, 74-56-130)
#12 – Thomas Pock (D, 2004-08, 195 GP, 23-89-112)
#13 – Corey Potter (D, 2006-10, 246 GP, 21-81-102)
#14 – Kris Newbury (F, 2009-13, 222 GP, 66-139-205)
#15 – Nigel Dawes (F, 2003-04, 2005-08, 166 GP, 76-85-161)

Tickets for Friday night’s 7:15 PM game, which features $1 hot dogs and $2 beers through the start of the second period, and all Wolf Pack 2016-17 home games, are on sale now at the Agera Energy Ticket Office at the XL Center, on-line at www.hartfordwolfpack.com and by phone at (877) 522-8499.

Wolf Pack Holiday Packs are also available, with three different packages to choose from. The “Hat Trick” package, priced at $149, includes eight Blue-Level Wolf Pack ticket vouchers, redeemable for any 2016-17 Pack home game, an autographed Wolf Pack mini-helmet, a Wolf Pack holiday ornament and the opportunity to have a photo taken at center ice at the XL Center or in the Wolf Pack locker room. The “Goal” package is priced at $99 and features six Blue-Level ticket vouchers, an autographed Wolf Pack puck, a holiday ornament and a signed 8×10 Wolf Pack photo. The “Slap Shot” package is only $49 and is comprised of two Blue-Level ticket vouchers and an autographed Wolf Pack puck. Wolf Pack Holiday Packs can be ordered by calling the Wolf Pack ticket office at (855) 762-6451.

Season ticket information for the Wolf Pack’s 2016-17 AHL season can be found on-line at www.hartfordwolfpack.com. To speak with a representative about all of the Wolf Pack’s many attractive ticketing options, call (855) 762-6451.

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Comcast Spectacor is part of Comcast Corporation, a Fortune 50 media and technology company that operates Comcast Cable and NBCUniversal. Headquartered in Philadelphia, Pa., In addition to Spectra, Comcast Spectacor owns and operates the National Hockey League’s Philadelphia Flyers and the Wells Fargo Center venue. Visit ComcastSpectacor.com, PhiladelphiaFlyers.com and WellsFargoCenterPhilly.com for more information.
Hartford Wolf Pack

Connecticut League and KOTA Announce Partnership

Uncasville, Conn. and Meriden, Conn. (October 4, 2016) –

The Credit Union League of Connecticut (League) and Uncasville-based KÔTA have announced a new partnership providing office technology solutions to Connecticut’s Credit Unions.

“We are excited about this new relationship which will allow our credit unions competitive access to the office technology that they need to succeed,” said Nick Moalli, vice president-credit union services for the League.

KOTA, A Mohegan LDI Enterprise, is a premium provider of digital office technology solutions from the industry’s most reputable manufacturers and vendors. KOTA will provide credit unions with unparalleled competitive advantages and the ability to navigate through today’s complex digital marketplace. Having a commitment to people and customer service, KOTA has a diverse product portfolio of emerging digital technologies for copy, scan, send, managed print, production print, document workflow and visual communications.

“We are honored to partner with the Credit Union League of Connecticut,” said Tod Pike, President of KOTA. “KOTA’s Collaborative Advantage aligns perfectly with the credit union philosophy of People Helping People. We look forward to sharing our diverse product offerings and local, exceptional service with Connecticut’s credit unions to help them better serve their members and grow their business.”

Connecticut credit unions interested in learning more about this partnership can contact Nick Moalli at nmoalli@culct.coop or 203-608-7059.

About the Credit Union League of Connecticut:

The Credit Union League of Connecticut is a statewide non-profit trade association serving credit unions throughout Connecticut. Through consumer advocacy initiatives and providing credit unions essential resources, the League is a valued partner in making Connecticut’s credit unions successful by removing barriers, creating awareness, and fostering service excellence.

About KOTA, A Mohegan LDI Enterprise:

KOTA, a Mohegan LDI Enterprise, recently formed by The Mohegan Tribe of Indians of Connecticut and LDI Color ToolBox, two powerhouse companies on the Northeast corridor, has been recognized by the Greater New England Minority Supplier Development Council as a bona fide Minority Business Enterprise, serving the Southern New England region with a product portfolio of emerging digital technologies for copy, scan, send, managed print, production print, document workflow and visual communications.  KOTA is a Mohegan term meaning “close association,” a best practice representing both parent companies’ commitments to people, customer service and a cornerstone of the new business.  For more information, please visit www.kotasolutions.com.

 

 

KOTA Solutions Opens Shelton Customer Showroom & Sales Office In Conjunction With Mohegan Holding Company

UNCASVILLE, CT (March 29, 2016) – KOTA Solutions, a joint venture of Mohegan Holding Company, LLC and Leslie Digital Imaging (LDI), has announced that it has recently opened a customer showroom and sales office in Shelton, CT at 6 Armstrong Road. This 4,200 square-foot location showcases KOTA’s best-in-class print and copy devices from the world’s most recognizable brands as well as the industry’s leading independent software providers, and is conveniently located off I-95, the Merritt Parkway and Route 8, just north of Milford.

The KOTA team invites business owners and decision makers to experience the KOTA Collaborative Advantage. Their unique service approach ensures that each phase— from selecting the right product through ongoing service—is tailored to end-user needs and goals. A personal consultant is assigned to each client and assists with routine maintenance and service calls, as well as continuing to assess organizational needs to streamline workflow.

LDI MOHEGAN LLC NAMES NEW PRESIDENT TO OVERSEE OPERATIONS

Uncasville, CT  April 28, 2015 – The Mohegan Tribe of Indians of Connecticut and Leslie Digital Imaging (LDI) are proud to announce the appointment of Tod Pike to the position of President of KOTA, A Mohegan LDI Enterprise and Chief Sales Officer of LDI Color ToolBox.   Mr. Pike comes to KOTA and LDI after recently

Uncasville, CT  April 28, 2015The Mohegan Tribe of Indians of Connecticut and Leslie Digital Imaging (LDI) are proud to announce the appointment of Tod Pike to the position of President of KOTA, A Mohegan LDI Enterprise and Chief Sales Officer of LDI Color ToolBox.   Mr. Pike comes to KOTA and LDI after recently serving as Senior Vice President of Samsung Electronics America.  In addition, his industry experience includes over 19 Years in various senior management roles at Canon Business Solutions and Canon USA.

“I’m thrilled to join KOTA and look forward to this next exciting chapter in my career,” said Mr. Pike.  “I have been a big fan and supporter of the independently owned office imaging dealer for years, and welcome the opportunity to develop more direct relationships with businesses of all types and sizes in the Southern New England region.  I believe that KOTA and the major manufacturer partners it represents are uniquely positioned to help customers effectively and efficiently manage information in their enterprises with an unmatched level of service and support.”

“KOTA represents the long envisioned opportunity for LDI and the Mohegan Tribe to deliver its unique value proposition in digital office technology directly to the Southern New England marketplace, and there is no one more suited to this position than Tod Pike.  I’ve known Tod for over 20 years and have admired his ability to build teams, grow businesses and take great care of customers”, said Jerry Blaine, CEO and President of LDI.  “I’m very much looking forward to working with him in his new role.”

Kevin Brown “Red Eagle,” Chairman of the Mohegan Tribe of Indians of Connecticut, commented, “The hiring of Tod Pike demonstrates our commitment to KOTA and our desire to be the best in the industry. His extensive experience and recognition in the marketplace allows the Mohegan LDI partnership to further develop the KOTA brand. We are extremely pleased to have Tod joining us in the Tribe’s evolving and dynamic business diversification.”

kota

About KÔTA, A Mohegan LDI Enterprise

KOTA, a Mohegan LDI Enterprise, recently formed by The Mohegan Tribe of Indians of Connecticut and LDI Color ToolBox, two powerhouse companies on the Northeast corridor, has been recognized by the Greater New England Minority Supplier Development Council as a bona fide Minority Business Enterprise, serving the Southern New England region with a product portfolio of emerging digital technologies for copy, scan, send, managed print, production print, document workflow and visual communications.  KOTA is a Mohegan term meaning “close association”, a best practice representing both parent companies’ commitments to people, customer service and a cornerstone of the new business.  For more information, please visit www.kotasolutions.com.

 

 

LDI

About LDI Color Toolbox

LDI Color ToolBox is one of the largest and most highly regarded providers of digital copy, scan, send, print, color graphics solutions and document management technology in the country. With over 240 employees, LDI attributes its success to its independent dealer status, the ability to evolve with changing technology, the ability to integrate best-of-breed technology to an extremely loyal customer base and the carefully selected industry manufacturers that it partners with.  Over the last five years, LDI has acquired, grown and/or expanded its direct sales and service operations in New York, New Jersey, Southern California, and has continued to grow its national presence.  For more information about LDI’s digital product portfolio, service and support, please visit the company’s web site at www.myLDI.com.

 

mohegan

 

About The Mohegan Tribe

The Mohegan Tribe is a sovereign, federally-recognized Indian Nation in Uncasville, Connecticut, with its own constitution and government.  Since the opening of the world-class casino resort Mohegan Sun in 1996, the Mohegan Tribe has grown to be a successful, well established Connecticut-based employer, and has created a major economic engine for the state of Connecticut.  It has now launched a business diversification arm to expand its business portfolio and evolve with a constantly changing economic landscape.  For more information about the Mohegan Tribe, its government, heritage and contribution to American history, please visit our website at http://www.mohegan.nsn.us.    

 

Canon Smart Multifunction Named as a Leader in IDC MarketScape

Report recognizes Canon’s strategy for growth and commitment to research and design in managed print and document services

MELVILLE, N.Y. – April 20, 2015 – Canon, U.S.A. Inc., a leader in digital imaging solutions, for another year ,has been positioned as a leader in the IDC MarketScape: U.S. Smart Multifunction Peripheral 2014-2015 Vendor Assessment, doc #254761, March 20151 report, for being innovative and excelling in the pace and productivity of its research and development efforts with respect to managed print and document services. The report cites Canon’s achievement in demonstrating strengths in all of IDC’s key requirements to help ensure MFP market success, including a broad product portfolio, leading MFP market share, support for a wide range of customer targets, pricing models that fit customer requirements and a solutions/services model to help drive value-added differentiation.

“The evolution of today’s market requires MFPs to no longer be simply copy/print-focused devices, but high-performance business information systems,” said Keith Kmetz, vice president, Hardcopy Peripherals Solutions and Services, IDC. “As in the past, Canon’s strategy for growth, including investments in software platforms, software applications and services delivery, has helped ensure that its MFPs provide for the market’s requirements.”

“Canon takes great pride in our deep understanding of customer requirements and long-standing reputation for technology leadership,” said Junichi Yoshitake, senior vice president and general manager, Marketing, Business Imaging Solutions Group, Canon U.S.A. “We are honored to be recognized as a leader and look forward to continuing the Company’s commitment to research, design and innovation.”

For more information about Canon technology, visit www.kotasolutions.com

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2014† and is one of Fortune Magazine’s World’s Most Admired Companies in 2015. In 2014, Canon U.S.A. has received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the 11th consecutive year. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

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† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

1 IDC MarketScape: U.S. Smart Multifunction Peripheral 2014-2015 Vendor Assessment, doc #254761, March 2015

Toshiba Spotlights Suite of Products at HIMSS 2015

Company’s Content Management Products Target Key Healthcare-Specific Applications
On April 13-15, Toshiba America Business Solutions, Inc. will display its array of document and content technology during the Healthcare Information and Management Systems Society Annual Conference and Exhibition 2015 (HIMSS15) at Chicago’s McCormick Place, booth 6439.

Toshiba will demonstrate how its latest suite of content management products may enhance the healthcare experience for patients and providers, alike. From facilitating check-in and registration, to providing wayfinding directional guidance via interactive touch displays, to educating and engaging patients and visitors in waiting rooms, Toshiba’s ElluminaTM digital signage solutions can help healthcare organizations connect with people in a meaningful way.

During the largest IT healthcare event of the year, Toshiba representatives will further exhibit how the company’s line of thermal barcode printers seamlessly fulfill such key functions as printing prescription labels, specimen samples, asset labels and patient wristbands. Toshiba’s award-winning e-STUDIOTM5055c multifunction product will also be on display to show how the Cerner® certified printing product better enables physicians, nurses and other authorized users to share data and streamline processes across an entire healthcare enterprise.

“At Toshiba, our commitment to quality and affordable healthcare is a vital element of our company’s heritage. Developing technology to heal and improve peoples’ lives is something we take very seriously,” said Toshiba America Business Solutions Chief Marketing Executive, Bill Melo. “By attending the foremost event in IT healthcare, we are looking forward to sharing how our suite of products touch and facilitate many of the steps throughout the patient care process.”

About Toshiba America Business Solutions, Inc.

Irvine, Calif.-based Toshiba America Business Solutions, Inc., is an independent operating company of Toshiba Corporation, a Fortune Global 500 company and the world’s eighth-largest integrated electronics manufacturer. TABS provides printing, scanning and copying solutions, managed document services and digital signage for businesses of all sizes. The company’s award-winning e-STUDIOTM copiers and printers provide quality performance with the security businesses require. Complementing its hardware offering is a full suite of document workflow, capture and security services including EncompassTM, the company’s industry-acclaimed Managed Print Services program. Encompass enables clients to print less and optimize workflow while improving energy efficiency.  ElluminaTM digital signage offering includes all of the hardware, software and services needed to implement both static and interactive digital signage installations. TABS provides content creation and management, displays, integration, installation and project management services as well as financing for solutions ranging for a single screen to the biggest arenas and stadiums.

In the News

KOTA’s GNEMSDC Business Mixer

KOTA was happy to host the GNEMSDC (Greater New England Minority Supplier Development Council) business mixer Thursday, January 19th, 2017 at its Shelton, CT location.

There was a great turnout with many positive comments! We hope this is the first of many mixers we have as it was great to meet with more organizations that are minority owned!

KOTA’s 2016 Holiday Party at the Mohegan Sun Ballroom

KOTA’s holiday party on December 15th at the Mohegan Sun Ballroom was a huge success!

KOTA Senior Account Representative received a special Sales Leadership Award. Our customers and friends really made this night spectacular and we hope everyone enjoyed this event as much as we did. As this year comes to a close, we can only look forward to a happy and healthy holiday and new year!

KOTA at the Eastern Connecticut Heart Walk

KOTA was at the Eastern Connecticut Heart Walk this past weekend! With over $300,000 raised for the American Heart Association and American Stroke Association, it was truly a success.

KOTA at the Eastern Connecticut Heart WalkKOTA at the Eastern Connecticut Heart Walk

KOTA at the CT Sun WNBA Game

KOTA was at the CT Sun WNBA game last night at the Mohegan Sun Arena! We gave away an incredible 50″ Samsung LED Smart TV to one lucky winner and had a great time!

KOTA at the CT Sun WNBA Game

KOTA at the GNEMSDC Business Opportunity Convention & Expo

KOTA had a great time meeting with all of the attendees during the GNEMSDC Business Opportunity Conference & Expo at Mohegan Sun last week! The expo was a huge success and we are extremely grateful for the opportunity to speak with everyone who came by our booth.

 

Speakeasy: The View From the Other Side of the Desk — Q&A With Tod Pike

Tod Pike is a familiar and rather imposing figure in this industry, standing 6 feet, 6 inches tall without his cowboy boots. But he has a soft side — it’s his customers. The Imaging Channel had a chance recently to speak with this longtime OEM executive who has recently taken on a new challenge as a dealer — heading KÔTA, a unique joint venture between LDI Color ToolBox and the Mohegan Tribe. We couldn’t wait to find out more. Join me in the SpeakEasy.

This article originally appeared in the February 2016 issue of The Imaging Channel.

tod-pike-200x250

What is KOTA, and what is your mission at the company?
KOTA is a partnership between the Mohegan Tribe of Indians and LDI Color ToolBox. We established the company two years ago in Uncasville, Connecticut, to provide the types of hardware, software and services that LDI has been so successfully deploying over the years in New York, New Jersey, and the L.A. marketplace. With this new venture, we are able to now reach into and cover the state of Connecticut. Through the partnership with the Mohegan Tribe, we are also certified by the National Minority Supplier Development Council as a bona fide Minority Business Enterprise. While it’s very much a business that is modeled after the success case of LDI, it’s unique in its value proposition to add the minority vendor status.

I’m serving as president of that company, so my first role is as president of KOTA. I’m also wearing the hat of chief sales officer of LDI. A little bit of a dual role with this, but with emphasis on building the KÔTA brand and the KOTA company.

What’s one of the biggest differences you’ve encountered moving from your position as SVP at Samsung to president of KOTA?
I think I’ve landed in a position where I can effect positive change quickly. It’s very rewarding. We make the decisions and move forward. The good news is that we can do that, and the caveat is that the decisions have to be the right ones.

Are you seeing any trends or unique opportunities?
Yes. I like what I am seeing. First, I like the product portfolio that we represent at KÔTA — we have Canon, Toshiba, Samsung and the HP portfolio, as well as the layer of software vendors that we work with. I really like the combinations of products, and the product portfolios themselves, and I think we have a competitive advantage in that we are able to match the needs of our customers with the types of products that we’re selling.

I also like the opportunities to build on the LDI record of success and the processes that they’ve put in place. KOTA may be a startup, but the years of experience and success of LDI are all well established here at KOTA. That allows us to tackle some major opportunities with the confidence that we can deliver all the promises that we’ve made.

Lastly, there is a unique opportunity in the fact that we are a certified Minority Business Enterprise, and customers are really reacting positively to that. This trend is only going to continue as companies increasingly look towards helping their communities, environments and charitable causes. Because of our status, we are able to get in front of decision makers.

When you add all those things up, it is indeed a unique opportunity. I really look forward to closing some of these bigger accounts we’re working on currently. I think the combination of what we sell, and where we’ve come from and what the future looks like as a minority vendor is very bright.

What are some of the most valuable things you’ve learned working in high-level executive capacities at various OEMs that you are now able to apply in your current position?
That’s a really good question. The focus on doing everything you possibly can to answer the customer’s needs, to satisfy them and to be involved in the customer experience is important. I feel so lucky to have been able to train and motivate workforces, which is really important. I’ve been very fortunate that I’ve had positions where I’ve been able to build a strategy and move organizations in a new direction. All of those things are a great preparation for doing the type of work that I am doing now.

What’s interesting is that I’ve been on the other side of the desk; I’ve had the ability to observe dealers and their dealings with other BTA dealers, and also their interactions with the manufacturers. I’ve seen what works and what doesn’t work. As a result, I look forward to having a very professional experience and positive relationships with the vendors and manufacturers that we deal with. I think I probably have quite a unique experience there, and hopefully that will work well for us at LDI and KOTA.

What are you most excited about right now?
I’m really excited about being effective in the changes we’re making. I’m excited about the ability to hire new people and bring them into the business. I’m excited about meeting customers. I like the work. I like the people. I love this business, and I wake up every morning excited to go to work. We’re starting to see some great results, and I’m excited about what direction I can take it.

You’ve been in the industry for quite a while, and have been witnessing its trajectory. There is, by most accounts, a decline in physical printing in the office; a surge in solutions. Cloud is becoming more and more important as we go forward. Data is exploding out of every portal. How do you see the future of printing in the office?
I think you have to expand the view of what print is, and really look at how you’re helping your customers to manage information, how to access it, how to display it in multiple forms. There is an explosion of information, that’s the good news. There’s more content available; more content out there than there ever has been. There is no lack of information, and we’re in the business of displaying it, so we display it in lots of different ways: in the large format displays we sell, in computer monitors, and in hard-copy form. The decline in physical printing has been a discussion in the industry for years, and I think its decline is much slower than originally anticipated.

Do you see this slow downward slope as an opportunity for the dealers to pivot and adjust? I’ve been in industries that just crash, but this almost seems like dealers are getting a soft landing. Do you think that dealers do need to change their business model, or are they OK to just ride this long tail and it will be fine?

I think you see a number of dealers expanding their product portfolio. It’s a smart thing, to manage network services or to move to diagnostics. It is an area that we’re certainly moving into and interested in. Many dealers are. You’ve got cloud services and storage. There are lots of things that are adjacent to the traditional copier and printing business. I think it all revolves around helping the customers to manage information, and access it, and display it in the form factor that they require at the time. With that expanded definition, I think there is a reliable market out there to reach out and help customers. Just replacing old equipment every three or four years is probably not going to be the best way to maintain those customers who now do those things in a very different way.

It seems to me from this conversation that you have a very customer-centric approach. It appears to go to the core of what you believe in.
I do. I can’t imagine doing this business in any other fashion. I started out as a sales rep, showing copiers out of the trunk of my car, and I like to think that I could still do that job. I believe that’s where it starts, and that’s where we need to focus our time — on our customers and their needs. That’s part of what makes this particular engagement and relationship work — at the very core of our business philosophies, we arrive at the same place.

How would you describe your management style?
I would use the word involved. I am a customer advocate, and then an associate advocate. I am a positive person, and I know my people and my customers. I’ve always wanted to be present, be available, and be involved. I like to over-communicate. I would like to think that people would talk about me in a way that would emphasize the amount of information that they receive from me when they’re working with me, and the quality of the information. I believe communication is important. I want to make sure that everybody is on the same page.

I’m also strategic, and that certainly comes from the fact that I‘ve had many training opportunities, and have a good knowledge of the industry. I have had an opportunity to see what works, and to work with problems, and to be able to develop a strategy map on where the organization needs to go. Once you analyze the business and place the correct strategy and make sure that you communicate it well to the office, then you roll up your sleeves and get involved in the business and helping to implement the promises that you make.

If someone just out of school told you they would like to enter the office technology field, what advice would you give them?
Pick an organization that has integrity. Pick an organization that has low turnover. Pick an organization that will provide an adequate opportunity to learn. This is not an easy business to get to know, and so try to get into a high-integrity learning environment with low turnover and you can learn a lot.

The other piece of advice that I would have is to become an expert. This applies not just to this industry, but to any industry. I think you need to have a real desire to learn everything that can possibly be learned about technology, environment, workflow and customer needs. Really dedicate yourself to becoming that expert, because if you do, you’ll be successful.

Is there anything you would’ve done differently in your career? Anything you would’ve changed?
No, I don’t have any regrets. I’m very happy to have done what I’ve done. If I would’ve done something differently, I would’ve missed the opportunity to have done the things that I have done and meet the people I have met.

Honestly, I was very fortunate, sequentially, in the way my career happened. I started at Xerox, which at the time was very interested in basic training, both for product and sales skills, and then management and senior management skills. With that as a foundation, I went to work for Canon, and they encouraged me to use those things that I had learned, and empowered me to do a number of different things. It was good timing, and with Canon it really led me to another level of understanding of the different types and the array of technologies that they brought. Hopefully, I can take all of that plus my experience leading the Samsung team and wrap it up into something that will continue to help here at KOTA and LDI.

What word comes to mind when you think of LDI?
Expert. When I think of LDI, I think of the team who has really been the core of the LDI mission. I have the opportunity to meet with them, and work with them, and they are experts. More and more, customers are looking to do business with specialists. In the old days, it was all about good sales training, learning to talk about benefits and handle objections. It has now turned into ensuring that the employees are experts in what it is that they do, because that’s what customers are expecting. When I think of LDI, I think of the expertise that they bring.

Do you have anything else that you’d like to add on LDI, what you’re doing with this joint venture specifically?

We’ve got a view toward 2020. That’s what we’re focused on right now. The road to 2020 is going to be very interesting, because the evolution of technology is happening at a pace that is much faster than when I entered the industry. I think this is a critical time. It is a very exciting time. We are very enthusiastic about what we expect that we’re going to be able to achieve. We think that it will only happen with the selection and recruitment of the right people, focused on the right targets, in the right environment.

Is there a professional accomplishment that you’ve reached that you’re most proud of?

Certainly. That would be growth. If I look back on the things I’ve done and the teams that I’ve worked with, I’m most proud of the fact that in all of my situations, I’ve been able to be part of a growing organization. Revenue growth, customer growth, organizational growth. We’ve grown things, and as a sales and marketing guy, that’s really cool. Ultimately, you’ve got to grow. You’ve got to outrun the market competition.

I would also like to be able to look back at my career and be pleased with the reputation I’ve built. I hope that will be the case!

Patricia Ames is senior analyst with BPO Media.
Follow her on Twitter at @OTGPublisher or contact her by email at patricia@bpomedia.com.
This article originally appeared in the February 2016 issue of The Imaging Channel.

LDI and Nuance at the 2015 ALA National Conference

LDI and Nuance on hand with members of the NY, NJ and CT Chapters of the ALA at the Welcome Reception of the National Conference in Nashville.

KOTA at the Connecticut Association of School Boards Educational (CASBO) Event

KÔTA Account Reps, Bob Chester and Ed Koziel were on hand at the Connecticut Association of School Boards Educational (CASBO) Event on April 23rd at Aquaturf in Plantsville, CT, to present digital document solutions for education from top manufacturers, Canon, Sharp, Toshiba, Samsung, Nuance and 3D Systems.

 

KOTA was present to sponsor and support this year’s 40th Anniversary Awards Gala of the Greater New England MSDC

This annual gathering inspires both MBEs and corporate members to continue to promote the GNEMSDC mission of economic inclusion. 

GNEMSDCEach year the GNEMSDC recognizes those certified MBEs who have distinguished themselves and their businesses by successfully demonstrating growth in sales and employment while overcoming significant obstacles,  consistently providing high quality products and services at competitive prices and offering innovative approaches and cost saving ideas, continuously growing MBE to MBE purchases, and significantly contributing to the growth and development of society and their community.

ABOUT GNEMSDC

The GNEMSDC is a non-profit affiliate of the National Minority Supplier Development Council (NMSDC). Our membership consists of local and national Fortune 500 corporations, government agencies, universities, financial institutions, associations and organizations. Since 1975, GNEMSDC has provided services to these members and to our certified minority business enterprises (MBEs). The Council is governed by a Board of Directors and funded by corporate membership dues, certification fees, contributions, in-kind services and grants. The GNEMSDC serves the six New England States: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.

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